frequently asked questions

How much do you charge?
Are you bonded and insured?
Is it safe to have survivors of domestic abuse in my home?
Do you bring your own equipment and products?
What cleaning jobs are included in your price?
Do you clean biohazardous waste, crime scenes, or exterminate insects?
Is there a minimum amount of hours required?
When does the job start and end?
What if there is no free/legal parking available?
I have a specific day and time I would like to have my house cleaned. Can you do that?
Are you ok with pets?
Do you disinfect naturally?
My shower has some black stuff on it, can you clean it off?
Will I receive the same cleaning team every week?
What is your service area?
What methods of payment do you accept?
What if I’m not satisfied with the quality of service I received?
Tell me more about how Clear Cause Cleaners benefits the community.
Tell me more about how Clear Cause Cleaners benefits its employees.
I love what you do for the community. How can I help?


Q: How much do you charge?

A: Many different cleaning companies charge in different ways and we understand it is difficult to compare prices. We charge based on time and can give you a better understanding of your job's cost range over the phone. Please call 647-521-5328 for a quick estimate.
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Q: Are you insured?

A: Yes. All our employees come vetted by references and have undergone criminal background checks and job training. Should an accident occur while on the job, you can rest assured that our insurance will cover your valuables against possible damage or theft.
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Q: Is it safe to have survivors of domestic abuse in my home?

A: Absolutely. Only survivors that are deemed ready for employment by shelter staff are considered for Clear Cause Cleaners. Prospective employees must not only pass a criminal background check, they must also pass the interview process and training period. During the cleaning job, all employees work in teams with the owner of Clear Cause Cleaners.
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Q: Do you bring your own equipment and products?

A: Yes. Our cleaning team will arrive with their own equipment and supplies. The majority of home cleaning services prefer to cut costs (and corners) by dumping this responsibility on you forcing you to provide your own supplies thereby increasing the hidden costs and decreasing the visible costs. We, on the other hand, are a full-service cleaning service and prefer to clean using our 100% natural, biodegradable, plant-derived, non-animal tested products. This creates a safer, healthier environment for you and our employees. It’s the ethical choice and the economical one. However, if you have a specific set of products you would prefer to provide us, we will use them.
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Q: What cleaning jobs are included in your price?

A: Everything! For a maintenance cleaning (defined as a cleaning that occurs no more than 2 weeks after the last cleaning), we usually avoid the following areas: inside ovens, inside fridges, inside cabinets and closets, inside windows, and exterior areas. However, we will gladly do those areas if you like and will personalize a list with you in advance of the job to ensure that all your cleaning needs are met and within your budget.
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Q:Do you clean biohazardous waste, crime scenes, or exterminate insects?

A: No. Our staff do not have the equipment necessary to professionally clean biohazardous waste, crime scenes and exterminate insects. If there are small areas that have: feces, blood, urine, vomit, or insects, we will avoid those areas. Having said that, empty cobwebs are definitely within our capability to remove and are included in our service.
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Q: Is there a minimum amount of hours required?

A: Yes. Our minimum job takes 2 people 1.5 hours.
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Q: When does the job start and end?

A: The job begins when our car arrives at your address and ends when we arrive back to our car. This means that if you live in a condo building that has very difficult security protocols that take 15 minutes to travel from our car to your unit door, the cost can make your job too expensive for us to take on if we don't pass it along on the invoice.
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Q: What if there is no free/legal parking available?

A: If there is no free parking available near your home, we will park in a paid area and pass the cost along on the invoice. If you know of a good place for us to park, please let us know so that we can keep your costs down.

If there is no legal parking available closeby, we will find legal parking further away as we always park in accordance with City bylaws. If there are any time limitations (e.g. 1 hour parking only) for parking near your home, please let us know so that we might purchase a temporary parking permit in advance.
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Q: I have a specific day and time I would like to have my house cleaned. Can you do that?

A: In order to keep our prices competitive and pay our employees for their travel, we keep our travel in between jobs kept to a minimum. This means that we have certain days available for certain areas of the City. Please call us to see what we can do for you.
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Q: Are you ok with pets?

A: We love pets! We ask that dog owners introduce their dogs to us for the first time we clean so that you can tell us how to act and make sure that your dog feels comfortable with us going forward. Back to top
Q: Do you disinfect naturally?

A: Yes. We use a commercial grade natural disinfectant and fungicide to disinfect contact points like faucets, toilets, counters and door handles. We are also careful not to mix cloths for the kitchen and the bathroom. If you have disinfecting concerns, please mention them at the time of booking and we will accommodate your request. Back to top
Q: My shower has some black stuff on it, can you clean it off?

A: The black stuff is called mold (stachybotrys chartarum). Mold is a health hazard and no one should be breathing it in (including you). If there is a tiny area of it in the corner of your shower or in the corner of your windows, we can clean it up assuming the mold is accessible (not behind silicone). However, if there is more than that, this is an indication of a safety hazard and requires a professional mold remediation crew to remove. Exposure to black mold can cause asthma, allergies and hypersensitivity pneumonitis. Mold remediation companies come equipped with special masks designed to filter the black mold. We do not carry this equipment and we are committed to providing a safe work environment for our employees, so we cannot clean large areas of mold. Please discuss any concerns you may have when you call for your estimate. Back to top
Q: Will I receive the same cleaning team every week?

A: Our teams typically have 2-3 cleaners and a supervisor. The supervisor will go to your home every week and learn the unique notes for your home and make sure that the cleaning is done to the same standard every time. Although our cleaners typically work on certain days of the week, the cleaning team might vary depending on a variety of factors.
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Q: What is your service area?

A: Currently, we serve most of Toronto excluding the GTA. Please call us to find out if your home is inside our service area.
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Q: What methods of payment do you accept?

A: Credit card, Visa Debit or Interac e-transfer. After the job is completed, you will receive an invoice by email that gives you the option to pay securely online by credit card or Visa Debit card. If you would prefer to pay by debit card, but don’t have Visa Debit, you can send an Interac e-transfer through your online banking system.
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Q: What if I’m not satisfied with the quality of service I received?

A: If for some reason you are not completely satisfied with the level of service you received, please call us immediately at 647-521-5328 within 24 hours of the cleaning job we provided. We will remedy the situation free of charge to you. Also, if you have a suggestion on how we can improve our service, please feel free to let us know at any time by phone or email. We value your feedback and appreciate your comments.
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Q: Tell me more about how Clear Cause Cleaners benefits the community.

A: We allocate 10% of our profits towards implementing community assistance projects voted on by the community. Please visit our blog for news or contact us.
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Q: Tell me more about how Clear Cause Cleaners benefits its employees.

A: We offer our employees starting wages of $15/hour with performance bonuses, vacation pay and other benefits. Also, we classify our employees as employees instead of independent contractors which allows us to offer: WSIB Insurance, CPP contributions, EI contributions, and statutory holiday pay. As demand for our business grows, we hope to be able to offer in the future: medical benefits, dental benefits, life insurance benefits and many more advantages. Our focus will always be on our employees first.
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Q: I love what you do for the community. How can I help?

A: Thank you so much for wanting to help our social enterprise. The best way that you can help us is by spreading the word about our service to your networks and it doesn’t cost you a cent!
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