frequently asked questions

How much do you charge?
Are you bonded and insured?
Is it safe to have survivors of domestic abuse in my home?
Do you bring your own equipment and products?
What cleaning jobs are included in your price?
Is there a minimum amount of hours required?
I need my home cleaned now! How soon can you come to my house?
Are you ok with pets?
Do you disinfect naturally?
My shower has some black stuff on it, can you clean it off?
Will I receive the same cleaning team every week?
What is your service area?
What methods of payment do you accept?
What if I’m not satisfied with the quality of service I received?
Tell me more about how Clear Cause Cleaners benefits the community.
Tell me more about how Clear Cause Cleaners benefits its employees.
I love what you do for the community. How can I help?


Q: How much do you charge?

A: Many different cleaning companies charge in different ways and we understand it is difficult to compare prices. We charge based on time and can give you a better understanding of your job's cost range over the phone. Please call 647-521-5328 for a quick estimate.
Back to top
Q: Are you bonded and insured?

A: Yes. All our employees come vetted by references and have undergone background checks and job training. Should an accident occur while on the job, you can rest assured that our insurance will cover you.
Back to top
Q: Is it safe to have survivors of domestic abuse in my home?

A: Absolutely. Only survivors that are deemed ready for employment by shelter staff are considered for Clear Cause Cleaners. Prospective employees must not only pass a criminal background check, they must also pass the interview process and training period. During the cleaning job, all employees work in teams with the owner of Clear Cause Cleaners. Your property is always 100% insured in case of any incident.
Back to top
Q: Do you bring your own equipment and products?

A: Yes. Our cleaning team will arrive with their own equipment and supplies. The majority of home cleaning services prefer to cut costs (and corners) by dumping this responsibility on you forcing you to provide your own supplies thereby increasing the hidden costs and decreasing the visible costs. We, on the other hand, are a full-service cleaning service and prefer to clean using our 100% natural, biodegradable, plant-derived, non-animal tested products. This creates a safer, healthier environment for you and our employees. It’s the ethical choice and the economical one. However, if you have a specific set of products you would prefer to provide us, we will use them.
Back to top
Q: What cleaning jobs are included in your price?

A: Everything! Our clients are often surprised to learn that in addition to typical cleaning tasks, we also do laundry, snow shoveling, yard maintenance, car cleaning, and exterior window washing. We are here to beautify your home and will personalize a list with you in advance of the job to ensure that all your cleaning needs are met and within your budget.
Back to top
Q: Is there a minimum amount of hours required?

A: No. We clean your home in the amount of time it takes and charge you for the amount of time it takes. However, the smallest of smallest apartments cannot be cleaned properly in under an hour (with a 2 person team). In order for your home to receive a proper cleaning (and not just a vacuuming), it takes time to complete. We can't conscionably claim we have cleaned your home if we have not spent the time it takes to do a proper job.
Back to top
Q: I need my home cleaned now! How soon can you come to my house?

A: Right away! We offer an ASAP service, which means that we will do our best to accommodate your cleaning needs as soon as possible. Unlike many other cleaning companies that will schedule your appointment at a time that is convenient for them, we schedule at a time that is convenient for you. If you have a specific deadline to meet (like unexpected guests arriving today) and cannot wait for a free time slot, we will charge an extra fee of $10/person/hour for rush service. This fee pays our employees for the short notice.
Back to top
Q: Are you ok with pets?

A: We love pets which is why we choose not to scare them by intruding when their owners are not home and vacuuming their favourite spots. If you have a pet and would like us to clean your home in your absence, there are several options available:
  1. Ask a neighbour or friend to take your pet for the duration of the cleaning.
  2. We provide a dog walking service for our clients for $30/hour. This requires a pre-meeting with you, the dog walker and your pet.
  3. Have your pet stay in a room or area that we clean on a rotating basis.
  4. Discuss your unique situation with us in advance.
Back to top
Q: Do you disinfect naturally?

A: Yes. We use a commercial grade natural disinfectant and fungicide to disinfect contact points like faucets, toilets, counters and door handles. We are also careful not to mix cloths for the kitchen and the bathroom. If you have disinfecting concerns, please mention them at the time of booking and we will accommodate your request. Back to top
Q: My shower has some black stuff on it, can you clean it off?

A: The black stuff is called mold (stachybotrys chartarum). Mold is a health hazard and no one should be breathing it in (including you). If there is a tiny area of it in the corner of your shower or in the corner of your windows, we can clean it up no problem. However, if there is more than that, this is an indication of a safety hazard and requires a professional mold remediation crew to remove. Exposure to black mold can cause asthma, allergies and hypersensitivity pneumonitis. Mold remediation companies come equipped with special masks designed to filter the black mold. We do not carry this equipment and we are committed to providing a safe work environment for our employees, so we cannot clean large areas of mold. Please discuss any concerns you may have when you call for your estimate. Back to top
Q: Will I receive the same cleaning team every week?

A: Yes. If you prefer regular cleanings and like your team, we can arrange for the same team of 2 people to visit regularly. Should an employee be unavailable, we would replace them with another cleaner to work with the other regular team member. In this way, there is always someone on the team who is familiar with the details of your home.
Back to top
Q: What is your service area?

A: Currently, we serve all of Toronto. For areas of the GTA that are more than 40km away, we charge an additional transportation fee. Similarly, for homes that only have paid parking available, we will charge an additional parking fee.
Back to top
Q: What methods of payment do you accept?

A: Credit card, Visa Debit or Interac e-transfer. After the job is completed, you will receive an invoice by email that gives you the option to pay securely online by credit card or Visa Debit card. If you would prefer to pay by debit card, but don’t have Visa Debit, you can send an Interac e-transfer through your online banking system.
Back to top
Q: What if I’m not satisfied with the quality of service I received?

A: If for some reason you are not completely satisfied with the level of service you received, please call us immediately at 647-521-5328 within 24 hours of the cleaning job we provided. We will remedy the situation free of charge to you. Also, if you have a suggestion on how we can improve our service, please feel free to let us know at any time by phone or email. We value your feedback and appreciate your comments.
Back to top
Q: Tell me more about how Clear Cause Cleaners benefits the community.

A: We allocate 10% of our profits towards implementing community assistance projects voted on by the community. Please visit our blog for news or contact us.
Back to top
Q: Tell me more about how Clear Cause Cleaners benefits its employees.

A: We offer our employees starting wages of $15/hour with performance bonuses for receiving excellent client reviews such as: points that can be redeemed towards prizes like gift cards donated by merchants in the community or paid time off work. Also, we classify our employees as employees instead of independent contractors which allows us to offer: WSIB Insurance, CPP contributions, EI contributions, and statutory holiday pay. As demand for our business grows, we hope to be able to offer in the future: medical benefits, dental benefits, life insurance benefits and many more advantages. Our focus will always be on our employees first.
Back to top
Q: I love what you do for the community. How can I help?

A: Thank you so much for wanting to help our social enterprise. The best way that you can help us is by spreading the word about our service to your networks and it doesn’t cost you a cent! If you are looking to assist Clear Cause financially, we are currently seeking benefits (like gift cards or anything else you can offer) that we can use to reward our employees for good work performance. If you would like to donate a gift card via PayPal, please select an amount:
If you are looking to assist Clear Cause with your time, we are always looking for volunteers to assist and you can fill out an application form here. Thanks for your support!
Back to top