frequently asked questions
How much do you charge?
Do you charge a cancellation fee?
Are your employees double vaccinated?
Are you bonded and insured?
Is it safe to have survivors of domestic abuse in my home?
Do you bring your own equipment and products?
What cleaning jobs are included in your price?
Do you clean biohazardous waste, crime scenes, or exterminate insects?
What time will you arrive?
What if there is no free/legal parking available?
I have a specific day and time I would like to have my house cleaned. Can you do that?
Are you ok with pets?
Do you disinfect naturally?
My air conditioner is not working, will that be a problem?
My shower has some black stuff on it, can you clean it off?
Will I receive the same cleaning team every week?
What is your service area?
What methods of payment do you accept and what are the terms?
What if I’m not satisfied with the quality of service I received?
Tell me more about how Clear Cause Cleaners benefits the community.
Tell me more about how Clear Cause Cleaners benefits its employees.
I love what you do for the community. How can I help?
Q: How much do you charge?
A: Many different cleaning companies charge in different ways and we understand it is difficult to compare prices. Please call 647-521-5328 for a quick estimate.
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Q: Do you charge a cancellation fee?
A: If for any reason you cancel your appointment with less than 24 hours notice, or if we are unable to access your property for any reason, we charge a $130 cancellation fee. This fee goes towards covering our travel time and wages spent getting to your property.
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Q: Are your employees double vaccinated?
A: Yes. We have verified vaccination documentation for all of our employees to ensure they are at least double vaccinated.
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Q: Are you insured?
A: Yes. All our employees come vetted by references and have undergone criminal background checks and job training. Should an accident occur while on the job, you can rest assured that our insurance will cover your valuables against possible damage or theft.
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Q: Is it safe to have survivors of domestic abuse in my home?
A: Absolutely. Prospective employees must not only pass a criminal background check, they must also pass the interview process and training period. During the cleaning job, all employees work in teams with the owner and then the supervisor of Clear Cause Cleaners.
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Q: Do you bring your own equipment and products?
A: Yes. Our cleaning team will arrive with our own equipment and supplies. We are a full-service cleaning service and prefer to clean using our 100% natural, biodegradable, plant-derived, non-animal tested products. This creates a safer, healthier environment for you and our employees. It’s the ethical choice and the economical one. However, if you have a specific set of products you would prefer to provide us, we will use them.
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Q: What cleaning tasks are included in your price?
A: We discuss your needs in advance to come to an agreement before the job starts.
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Q: Do you clean biohazardous waste, crime scenes, or exterminate insects?
A: No. Our staff do not have the equipment necessary to professionally clean biohazardous waste, crime scenes and exterminate insects. If there are small areas that have: feces, blood, urine, vomit, or insects, we will avoid those areas. Having said that, empty cobwebs are definitely within our capability to remove and are included in our service.
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Q: What time will you arrive?
A: We provide a 1 hour arrival window when we send you the confirmation email. Please expect us to arrive anytime within that window. We cannot guarantee the same time window for every appointment, but we will do our best to accommodate your schedule. If our arrival window doesn't work with your schedule, please inform us right away so that you are not charged a cancellation fee. Should an unforeseen circumstance arise that would delay or prevent our arrival during the arrival window, we will communicate with you as soon as possible to discuss options.
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Q: What if there is no free/legal parking available?
A: If there is no free parking available near your home, we will park in a paid area and pass the cost along on the invoice. If you know of a good place for us to park, please let us know so that we can keep your costs down.
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Q: I have a specific day and time I would like to have my house cleaned. Can you do that?
A: In order to keep our prices competitive and pay our employees for their travel, we keep our travel in between jobs kept to a minimum. This means that we have certain days available for certain areas of the City. Please call us to see what we can do for you.
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Q: Are you ok with pets?
A: We love pets! We ask that dog owners introduce their dogs to us for the first time we clean so that you can tell us how to act and make sure that your dog feels comfortable with us going forward. Back to top
Q: Do you disinfect naturally?
A: Yes. We use a commercial grade natural disinfectant and fungicide to disinfect contact points like faucets, toilets, counters and door handles. We are also careful not to mix cloths for the kitchen and the bathroom. If you have disinfecting concerns, please mention them at the time of booking and we will accommodate your request. Back to top
Q: My air conditioner isn't working, will that be a problem?
A: We work hard to maintain a high standard of quality service and value for your money. Doing a high level cardio workout in temperatures outside of 18-2 degrees Celsius can make working conditions too strenuous to maintain that standard. We ask that you ensure that your thermostat is set to a temperature somewhere within that range and fans are turned on before our arrival so that we can provide you with the highest standards of service that earned us our reputation. It is our policy not to operate thermostats as we typically finish the job in the time it takes for the air to cool down after changing the temperature.
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Q: My shower has some black stuff on it, can you clean it off?
A: The black stuff is called mold (stachybotrys chartarum). Mold is a health hazard and no one should be breathing it in (including you). If there is a tiny area of it in the corner of your shower or in the corner of your windows, we can clean it up assuming the mold is accessible (not behind silicone). However, if there is more than that, this is an indication of a safety hazard and requires a professional mold remediation crew to remove. Exposure to black mold can cause asthma, allergies and hypersensitivity pneumonitis. Mold remediation companies come equipped with special masks designed to filter the black mold. We do not carry this equipment and we are committed to providing a safe work environment for our employees, so we cannot clean large areas of mold. Please discuss any concerns you may have when you call for your estimate. Back to top
Q: Will I receive the same cleaning team every week?
A: Our teams typically have 2-3 cleaners and a supervisor. The supervisor will go to your home every week and learn the unique notes for your home and make sure that the cleaning is done to the same standard every time. Although our cleaners typically work on certain days of the week, the cleaning team might vary depending on a variety of factors.
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Q: What is your service area?
A: Currently, we serve most of Toronto excluding the GTA. Please call us to find out if your home is inside our service area.
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Q: What methods of payment do you accept and what are the terms?
A: Credit card, Visa Debit or Interac e-transfer. After the job is completed, you will receive an invoice by email that gives you the option to pay securely online by credit card or Visa Debit card. If you would prefer to pay by debit card, but don’t have Visa Debit, you can send an Interac e-transfer through your online banking system. After the invoice has been sent you have 6 days to pay. If payment hasn't been received within 6 days, we will charge your card given to us at the time of booking. You can ask to have your card automatically charged for convenience.
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Q: What if I’m not satisfied with the quality of service I received?
A: If for some reason you are not completely satisfied with the level of service you received, please call us immediately at 647-521-5328 within 24 hours of the cleaning job and provide pictures if possible. We will be pleased to redo the areas to your satisfaction based on the package purchased. Also, if you have a suggestion on how we can improve our service, please feel free to let us know at any time by phone or email. We value your feedback and appreciate your comments.
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Q: Tell me more about how Clear Cause Cleaners benefits the community.
A: We allocate 10% of our profits towards implementing community assistance projects voted on by the community. Please visit our blog for news or contact us.
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Q: Tell me more about how Clear Cause Cleaners benefits its employees.
A: We pay our employees performance bonuses, vacation pay and other benefits. Also, we classify our employees as employees instead of independent contractors which allows us to offer: WSIB Insurance, CPP contributions, EI contributions, and statutory holiday pay. As demand for our business grows, we hope to be able to offer in the future: medical benefits, dental benefits, life insurance benefits and many more advantages. Our focus will always be on our employees first.
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Q: I love what you do for the community. How can I help?
A: Thank you so much for wanting to help our social enterprise. The best way that you can help us is by spreading the word about our service to your networks and it doesn’t cost you a cent!
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